FAQ

Frequently Asked Questions

Please read our FAQ, most likely your question will be answered below. Thank you so much 🙂

If not please use the contact form at the bottom of this page.

Payment Issues

We accept all major credit cards.

Most non-accepted credit card payments are due to prepaid/gift credit cards.
You can try to pay with a prepaid credit card, however if the payment fails we have no way around it.
Please use an actual credit card for less hassle.

Our store processes funds in US dollars, however we can accept any currency, because your credit card issuer will exchange your home currency to US dollar when the purchase is made.

Shipping

Your order will be processed and shipped within 3 – 10 business days of the order being placed. Business days do not include weekends and/or holidays.

Please note made to order / customized products may take longer than 3 – 10 business days, possibly up to 15 business days to process.

American orders take 3-10 business days.
Canadian orders take 3-10 business days.
International orders take 1-5 business weeks.

We ship everywhere.
While checking out if it states we do not ship to your country please contact us and we will resolve the issue.

Free Shipping United States & Canada, and a low flat rate everywhere else!

There are currently no import fees for USA/Canada Orders. Everywhere else there may be import fees.

Tracking numbers will be given instantly when shipped out, but sometimes it will take up to 3 business days.

Please note new shipments may take 1-4 business days to update.
International orders may take up to 1 week to update.

Delays are usually caused by holidays, weekends, and/or severe weather conditions.
Please take these inconsideration when ordering.

Monday to Friday are normal business days in North America.
Weekends and Holidays are not business days.
Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.

Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared.
Please use www.stamps.com/shipstatus to check your package if this error occurs.

At the moment standard shipping is the only option, we are working on a faster solution.

Returns

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your warranty that you also leave your order# (3 digit number) and/or the name the product was shipped to.

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order#and/or the name the product was shipped to.

We accept returns on all products before 30 days after the product has been delivered to you.
Please note: Used/Refurbished/Restored/Customized products are NOT returnable/exchangeable.

Company Info

Company Info:
Email: [email protected]
Website: www.RedProClub.com

Contact Us